Top 3 Excuses of the Debtors and How to Deal With Them


The job of debt collection is not at all easy. Making a debtor pay the money when he or she is completely unwilling can be a hell of a challenge. But when the collector is approaching the debtor, it is important that he is using all his resources and tactics to make them pay.

The whole process of commercial debt recovery can become very difficult when the debtor comes with unique excuses to postpone or even avoid the payment. And such scenarios are very common too. When you are dealing with the unpaid invoices by yourself and going to the debtor asking for the payment, you will be facing the excuses too. And to be honest, while taking care of all your immediate responsibility as the business owner, when you are dealing with such excuses, often lame, you will lose your temper and make a mistake which the well-informed debtor will use against you to file a case. Only the professional collectors know how to handle such excuses while maximizing the chances of payment. Take a look at the following points to know what the top excuses are and how the agency of business debt collection handles them.

The Check is in the Mail:

This is the oldest excuse that the debtors have been using since eternity to avoid the payment. When the debtor is telling you that the check is already sent to you and will reach you any moment, you will have hardly any way to prove that it is a lie. And the most ironical part is that in most cases, it is a complete lie. Now, you might ask the debtor to provide you with the details like the amount, date and the number of the check. But it won’t help. Now, a collection agency will ask for the most substantial proof for the payment. They can ask the debtor to provide a copy of the check by mail or by fax. Now, this can be a document for the collection process. However, it cannot be a solid way to recovery. Often, the agency initiates the payment process with the debtor with more straightforward methods like paying by debit or credit card. This is how disputes can be avoided.

Cash Flow Issues:

This is another most common excuse that a commercial collection agency has to hear. The debtor can give many reasons for the cash flow issues too that can be an injury, accident, loss of assets and business, death in the family, even continuous sickness. In such cases, the agency generally asks for payment through credit card. Obviously, being the lender you are not liable to listen and believe all the excuses that the debtor has to stat.

Unavailable Check Signatories:

This is another widely used excuse. When you are handing over the case to a collection agency and when they make the first call, they often have to hear this. In such a situation, they can ask for specific information about the whereabouts and availability of the signatory authority. If this absence goes for an indefinite period of time, the agency can access the public records and the resources to trace the debtor for skipping town.

So, now as you know about the excuses and how the agency will deal with it, put all your worries to rest. Look for the best team and let them take care of the process.